Customers are your priority, of course, above all. And their need and expectation is your product or service. With the rise of powerful technology, customers are also tech-filled. To be frank, Sky’s the limit for the quality expected by modern customers. Therefore, your business should face the challenge of meeting their expectations with the utmost quality. If you serve with no quality, your service or product will die soon.
Are you ready to fill the gaps? To serve the customers with quality, you need quality management from top to bottom – no more excuses. Here sneaks Total Quality Management, aka TQM, to help you set up quality management for your organization. ‘Total’ refers to your employees, and ‘Quality’ stands for the quality of the product as well as your employees.
Analogically speaking, have you ever played ‘the block game’? If not, let me explain it to you. Firstly, you need blocks to play this game; they come in different shapes and multi-color colors. All you have to do is build something with blocks like a house, car, or robot. And, if you misplace a block, they fail to give proper shape at the end.
Similarly, businesses rely on multiple blocks (factors) to achieve their goals. Your blocks such as customer satisfaction, employee happiness, costs, and proper usage of resources impact the entire quality of your organization. Total Quality Management ensures the quality and development of every single component.
TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management explores processes to enhance quality and productivity. It examines businesses’ guidelines to eliminate manufacturing errors, streamline supply chain management, improve customer experience, and ensure employees are well trained.
TQM applies to any business, whether a fledgling service company or a huge corporation. It’s a management approach comprising all stages of an organization, from advocating productions and overall accountability for the quality of the final product to service.
Let’s dive in a bit deeper to understand the history of TQM. It was developed by William Edwards Deming, an American strategist, and a management consultant. He researched and advocated for a strategic method he used to control quality in all areas, not just those associated with products around the 1940s.
He also published “Out of the Crisis” in 1982, which outlined fourteen points he believed could save the United States manufacturing industry. Deming believed variation threatened the manufacturing industry. Variation refers to inconsistencies in parts, delivery times, practices, prices, and other key components that should be uniform to reduce waste.
KEY COMPONENTS OF TQM
TQM is nothing without its key components. Hence, let’s look at some of them that drive businesses to excellence.
- Customer First
Knowing your customers’ feedback and experience of your product or service is central to all success. Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” Blindly said that your customers decide your product’s quality. Hence, focus more on customer satisfaction. - Employee Engagement
Your organization grows, and so does your staff. You aim for quality products or services. It depends on your employees since they are given different responsibilities—from entry-level staff to management. Engage and guide them to set personal goals that comply with your organization’s mission. - Integrated Strategies
It goes without saying that strategic plans lift the organization to achieve the intended goal. It’s a critical step to reach the quality customers expect. Therefore, it’s always good to be clear with your strategic plan and move accordingly. - Effective Decision-making
Decision-making is a crucial task in all walks of life. It is always good to move with facts rather than emotions. If you want to improve your figures, make proper decisions based on facts. The mere opinions of others should not affect your decisions. - Constant Growth
For any organization you take, systematic analysis of the organization’s strategies, implementations, plans, status, and environment is fundamental. Conducting these kinds of analyses periodically will help your organization enjoy solid growth.
END NOTE
In a world of competition and globalization, total quality management has become the most used tool in many organizations. It enhances the manufacturing sector and helps all the employees to concentrate more on quality delivery. Most of all, employees will be able to work as a team and collaborate well, thus enduring tough times together.
Wanna prepare a TQM for your business?
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