Over the last two decades, the Philippines has emerged as a leader in the offshore outsourcing industry and is today the leading destination for such services. There are strong reasons for this and those that come to mind before all others, are cultural similarities between the Philippines and the English-speaking world, especially the United States. Until the end of World War II, the United States was in-charge of protecting the Philippines. This has left a strong American cultural impact on the Philippines of which the English language is a prominent example. Today, this country is leveraging the historical legacy to provide world class business process outsourcing (BPO) services to the English-speaking world.
The Philippines will continue to lead the market
The Philippines ranks at 6th position among the Top 50 Digital Nations in the Tholons Services Globalization Index. The country is referred to as the ‘call center capital of the world’ and that is because BPO Philippines has consistently remained at the top in all the value parameters.
Despite strong competition from other outsourcing hubs like India, Central America and Eastern Europe, the Philippines outsourcing services have consistently been ahead in terms of overall quality. Most clients, especially those that have benefited from such services do not want to try out services in any other country.
Consistent quality and reliability in services
One of the main advantages that the BPO providers in the Philippines enjoy is that 3 out of every 4 Filipinos speaks English. With this basic language barrier out of the way, all that the service providers have to do is leverage the high literacy rate of 98% in the Philippines. Needless to say that they always get a ready supply of high quality human resources.
The other main advantage that a customer service from a Call Center in the Philippines enjoys is the high standard of work ethics that every single worker displays. For overseas clients, data protection of their customers is a very big issue in most offshore destinations but not so in the Philippines. Here, you can rest assured that the average BPO worker will go the extra mile to protect a customer’s data.
Outsourcing services are the mainstay of Filipino economy
The call center customer service industry in the Philippines is one of the two mainstays of the country’s economy, accounting for over $26 billion in revenue. Every government that comes to power in this country knows that this is a priority area that should be supported in every way possible.
From constructing ultra-modern campuses for the Philippines data entry and other BPO service providers to distributing such campuses beyond the Manila metropolitan zone, the government is doing a lot for the industry. The infrastructure including roads and public transport facilities are being improved at great speed with an eye on increasing the efficiency of the BPO industry.
Alliance Global Solutions, one of the leading BPO service providers that are counted among the very best of over a thousand outsourcing companies in the Philippines, has always led by example. This company along with all the other top outsourcing providers in the country will ensure that the Philippines will continue to lead the global BPO industry.