When you need to speak with someone at the doctor’s office, medical answering services can make everything easier on you. Instead of having to call in and wait on hold, you can simply leave a message at the answering service, and someone will get back to you as soon as possible about your question or concern. Here are some things you should know about this kind of medical answering service from WellReceived, a leading provider of this sort of service.

What is a Medical Answering Service?

A medical answering service is basically a call center that’s operated by medical professionals who take phone calls from patients, insurance companies, or health providers. Often, these centers also help with scheduling appointments, handling billing and debt collection (in addition to taking phone calls), and many other management tasks related to patient care. For example, if you’re an obstetrician or gynecologist, your medical-call-answering provider can make sure that pregnant women are receiving prenatal care, handle their insurance issues or provide appointment reminders. And oftentimes patients prefer calling into a call center instead of directly contacting their doctor’s office because they might have questions about basic information—but don’t want to be added onto their primary physician’s already busy schedule.

How do I know which service is best for me?

If you’re considering a call center or answering service for your medical practice, it can be hard to figure out which solution is best. But don’t worry: We’ve got you covered. At Well Received, we provide information about each of our services so that patients and providers can make informed decisions based on their specific needs. Well Received is different than other medical answering service because we take pride in understanding exactly what our clients want and how we can deliver results through exceptional customer service and top-notch call handling capabilities.

What can I expect from my service?

It is very common for customers of an answering service to ask what they can expect from their new service. One of our customer’s favorite and most frequently used answers is: You should not notice any difference after we take over your calls! This question does not require a long and detailed answer – however it does begin a conversation which often leads into other questions or opportunities. There are several responses that we think would be helpful as you plan on transitioning your business phone calls away from your current provider and onto our team at WellReceived Call Center Services.

Who should use medical answering services?

In a perfect world, no one would ever get sick. But sometimes even perfectly healthy people can get sick and have to take off work. In these situations, it’s helpful if you can call a doctor who will quickly assess your situation and provide medical advice. If there is something seriously wrong, they can also recommend that you seek treatment at an urgent care clinic or an emergency room. If all that sounds like too much work and too many phone calls for your taste (or when dealing with busy doctors), then perhaps you should invest in a medical answering service… At well received we believe communication is key in every business relationship.