Independent living providers are always looking for ways to improve their services and better meet the needs of their residents. To do this, they need to understand the competition, what they’re doing right, and which areas they need to improve on. This is where competitive intelligence comes in.

Competitive intelligence (CI) is the process of gathering, analyzing, and interpreting information about your competitors. This data can include anything from marketing strategies to pricing structures. It can also include information about their new services, facilities, or any other information that you can use to your advantage.

Kind doctor taking care of an old man in wheelchair.

There are many benefits of CI for independent living services. Below are some of the most important ones: 

1. Better Understanding Of Your Competition

In this competitive market, it’s crucial to understand your main competitors and what they’re up to. This information can help you make adjustments to your services and offerings. And using CI can do just that—showing the strengths and weaknesses of your competitors.

CI provides valuable insight into your rival’s marketing and advertising strategies. It can also help you understand their target audience and how they’re reaching them. This knowledge gives you the power to make informed decisions about your own business. Thus, giving you a leg up in your industry.

You may want to consider aged care research consultants or other agencies that offer CI services to help you get started. This way, you can focus on running your business while they keep an eye on the competition.

2. Improve Your Marketing Strategy

After understanding your competition through CI, you can now improve your marketing strategy. For example, suppose you notice that a competitor is advertising heavily on social media but not getting much response. In that case, you can focus your attention elsewhere, such as traditional media or paid search ads.

On the other hand, if you see that a competitor is having success with a certain type of marketing like email marketing, you can adapt this strategy, use it for your own business, and improve upon it. The goal is to leverage CI to create a marketing tactic that works for your company and helps you reach your target audience.

Additionally, CI can help you track your marketing campaign’s progress and compare it to your competitor’s. This way, you can see what’s working and what’s not, making the necessary changes to enhance your marketing strategy effectively.

3. Set The Right Price

Pricing is always a delicate balance. You want to charge enough to cover your costs and make a profit, but not so much that you lose customers. With CI, you can see how your prices compare to your competitors.

This data can help you decide if you need to adjust your prices. For example, if you notice that a competitor is charging less for the same service, such as housekeeping, you may want to lower your costs to stay competitive. Alternatively, you may be able to increase your prices if other providers in the area are charging more.

However, it’s essential to note that lowering or increasing your service costs needs to make sense for your business. You don’t want to make a drastic change that could hurt your bottom line. Thus, it’d be best to always consult with your associates before making any changes.

4. Develop New Products And Services

As an independent living provider, your goal is to grow and expand your business. And one way to do that is by offering new products and services. But it’s not enough to come up with an idea—you need to make sure there’s a demand for it.

CI can help you assess and identify gaps in the market that you can fill with your offerings. For example, if you notice a demand for pet-friendly independent living centers, you can develop a new service to meet this need. After all, pets can be a stress reliever and may improve mental health, making them beneficial for your residents.

This new business opportunity can improve customer satisfaction, loyalty, and, ultimately, your bottom line.

5. Streamline Your Business Processes

In any business, efficiency is key. And that’s especially true in the independent living industry. With so many moving parts, it’s essential to have a streamlined system in place. Otherwise, you risk making mistakes that could cost you time and money.

CI can be your assistant in some aspects as it can help you identify areas of your business that need improvement. You don’t have to implement all the changes at once. By leveraging the benefits of CI, you can gradually improve your business processes over time and make your independent living center more efficient.


Being an independent living provider comes with many challenges. You want nothing but to provide a high level of care and service for your residents. And competitive intelligence can be your companion in this journey to thrive and maintain a leading role in your industry.