Does Your Mid-Sized Business Need a Virtual Phone System?

Virtual Phone System

We all know that a virtual system is often the perfect match for small startups. Their cost reduction traits, simplified maintenance and installation, and lack of dedicated hardware make them perfect for low-budget operations.

What about mid-sized businesses, though? Can your multi-location chain or 100+ employee operation get the same benefits as a small startup?

Well, that’s a bit complicated. The answer is both yes and no.

This depends on several different factors, and we’re going to go over all of them over the next few sections.

Let’s get started.

1: How Does Your Business Operate?

Do you run a manufacturing floor where very few of your employees need to access the company phone system throughout the day? This can be where a virtual phone system shines the most for a business of your size.

Rather than setting up an entire complex phone system, you can use a virtual phone system, operated by the computers your office staff have to use throughout their shift anyways, and still have all the advanced features those employees need.

This can help you offset production costs and lower your operation costs in general by making the most out of the equipment you already have for a limited number of employees.

However, a virtual phone system might not be ideal if you have a relatively large workforce that constantly needs to communicate. Think of a large sales floor where employees are constantly needing to ask supervisors questions, answer customer calls, and handle out-of-store sales.

This is because a virtual phone system will require each of those employees to have their own computer or smartphone. That can be expensive to supply, and asking employees to provide their own devices is a controversial decision.

2: Do You Rely on Tech Throughout the Day?

Nearly every business relies on at least one computer or smartphone daily, but this is still something to consider.

One of the primary benefits of a virtual phone system is that it runs on the hardware you already use. Desktop computers, laptops, smartphones, and tablets are all compatible with the vast majority of virtual phone systems, and they’re often used for much more than just communicating.

If the positions you plan to use the virtual phone system for the most don’t rely on these basic forms of tech, it might be better to consider short-range radios or other communication methods as cost-effective options.

If the positions that will be using the system already use these devices, a virtual phone system just makes sense. It can turn those everyday devices into fully-fledged communication tools on top of their main uses, and they can do so for far less than the price of a traditional phone system.

3: Are You Familiar with Software Applications?

While any proper virtual phone system provider will have 24/7 customer service capable of walking you through any issues you may have, you’ll still be doing a lot of things by yourself. This includes installing the software on every device you want to access, executing the initial setup, and changing employee permissions and options as the need arises.

This is easy to do, but it’s still something to consider.

Try It and Find Out

A virtual phone system may be the perfect choice for your mid-sized business, or it might not be. Take a look at our list of things to consider, and if you think it’s a good route for your business, try a virtual phone system, today.