Customer-focused e-commerce platforms, like Amazon and eBay, are not simple to deal with. One’s account can be suspended if users violate the rules while acting as a reseller on one of these websites. For Amazon and eBay vendors, there is often a long list of stuff. Whatever the case, the likelihood of issues is high and apparent if ones have an Amazon FBA account or an Amazon Drop shipping account. In order to ensure a seamless operation, the seller must hire a qualified team that is capable of handling any Amazon seller account problems. A qualified team will help maintain to Amazon seller account or if the user required help with an A-Z claim. Professional assistance can handle a range of account issues, such as ASIN removals, negative feedback removal, Amazon b-related account suspensions, A-Z claim, provide protection against the suspension, forged or manipulated supplier documentation, and writing an effective Action plan. There might be several reasons for account suspension. 

Reasons for Amazon Seller account suspension:

Violation of Intellectual Property Policy:

An overview of intellectual property (IP) rights and some typical IP issues that could come up while selling on Amazon are provided in the Intellectual Property Policy for Sellers. Amazon is very strict about its selling policies, so every new seller must be aware of them before signing up to sell products on the Amazon marketplace. These policies cover things like prohibited content, condition guidelines, product detail page rules, and restricted products. If Amazon discovers any policy violations, they may take away part of your authority or require you to prepare for the repercussions, such as account suspension.

Negative Customer Service Rating:

Amazon considers your overall performance is improving and falling. They want to run a market that is fiercely competitive and rewards excellent customer service. Amazon closely monitors the health of each seller account and continuously monitors its seller performance indicators. Key performance indicators that affect how satisfied customers are with the replies to their inquiries are displayed on the customer service panel. The panel’s main metrics are:

• Customer Service feedback 

• Response Time 

• First Contact Resolution Rate

If your customer service rating is bad, and receive a lot of negative feedback, you frequently cancel purchases, or you don’t consistently deliver goods on schedule, you may be unfortunately suspended.

What to do next?

After suspension, you need to develop a suitable Amazon Plan-Of-Action (POA) which aids in the restoration of your suspended account. You first must understand the reason for suspension. One issue that almost all seller makes is that “they’re defending themselves,” which means that they do not take the suspension or infringement seriously and that if Amazon reinstates the account, you’ll be breaking the rules once more. This has a significant negative impact on the company, Amazon may ultimately remove your account forever from the Amazon Store. Do not even protect yourself accept your mistake.

Plan of Action (POA): 

You must be aware of the circumstances, clearly state the underlying cause and the justification for it, and outline the essential activities you’re taking to address the problems and ensure that violations don’t occur again in the future. Amazon makes the decision on whether to lift the suspension on behalf of your POA. As a result, you must come up with a successful plan of action, own your errors, refrain from defending yourself (as previously indicated), and swear never to breach any regulations or policies again. The network of Amazon solution providers can assist you in drafting a persuasive letter on your behalf. The following four stages will help you build a strategy that will improve the chances of having your suspended account reinstated:

• In the first paragraph, you should provide a thorough overview of the business, including its specialty, the identity of the vendor, its size, the kind of items it sells, etc.

• The suspension matter is brought up in the second phase. Accept responsibility for your actions and provide a thorough justification for the suspension of the account. Describe the missteps and add any relevant data and information with the evidence you have discovered.

• The third phase consists of preventative measures, such as changing company equipment and processes to ensure that a violation never occurs again. In addition to training the employees, you may, if necessary, outsource business needs to a qualified and professional solutions provider.

• You can make the suggestion in the final paragraph without using bold or stressed terms. You can also give a brief rundown of the actions taken by the business to solve issues.

Conclusion:

Violation of intellectual property policy and negative customer service rating: