It’s time to file your tax returns and people are busy solving this problem. But what happens when you are about to log into your account and see the error code 021 Cra?

The CRA is a government agency that exists to care for the tax services of the Canadian government. The CRA is responsible for collecting taxes and administers tax laws and policy.

A few months ago, Canadian citizens encountered an error logging into their account on the official website. Are you facing this too? Then read this article to the end.

What is CRA?

The Canadian Revenue Agency is the government unit of Canada that is also responsible for providing government benefit plans and tax credits.

Their official website was recently attacked by some hackers, sparking security concerns among citizens. Let’s take a closer look at the matter.

What is Crra Error 021?

In the last months of 2020, almost in September, people from Canada came to Reddit, the discussion platform, to complain about the error code they encountered when logging into their CRA account.

At first, people were unaware of the significance of error 021. The user said he could not access the CRA site for the last few days. After logging in, they were redirected to the “last login page”. The user clicked Continue but received error 021.

In the update of their post, they wrote that error 021 means Internet access is denied. Let’s read the solution in the next section.

What to do with Crą Error 021?

When you see this error, contact the credit rating agency by phone. They provided contact details on their website. Through its official Twitter account, the CRA published a link that redirects you to a contact page.

The user further explained that he had spoken to a representative and said the CRA was extremely cautious of CERB due to recent cyber attacks. The e-desk specialist told the complainant that the CRA had suspended her account because her account had been hacked.

They will help you repair your account.

How did people embrace the break-in scenario?

When the CRA site was revealed to be the target of a cyber attack, people were tense and agitated by the Cra Error 021 situation.

For both new accounts and old users, the same error occurred when logging in. Some suggested logging in from a mobile phone, but that didn’t make sense either. Citizens were frustrated by the amount of time wasted just waiting to speak to a representative.

After hours of waiting, many returned empty-handed and with no solution. At the same time, some citizens were worried about the freezing of loans and benefits.


There have been many security breaches around the world and they should be taken seriously. But when hackers attack a government website, it is a matter of serious concern.

In August 2020, the CRA temporarily suspended its online service when the Cra Error 021 code appeared and over 5,000 accounts were hacked.

People should check their CRA account daily, log in once in a while and change their passwords and other credentials from time to time.