Clinical laboratories play a critical role in healthcare by providing accurate and timely diagnostic information to physicians and patients. However, managing and tracking laboratory samples can be a daunting task, particularly in large healthcare systems. To improve laboratory operations, the National Health Laboratory Service (NHLS) developed Labtrack, a software solution that automates the sample tracking process, reduces errors, and increases efficiency. In this case study, we will explore how one clinical laboratory improved its operations with NHLS Labtrack.


The clinical laboratory in question is a large facility located in a major city in South Africa. It serves multiple hospitals and clinics in the area and processes thousands of samples every day. The laboratory staff was struggling to keep track of the samples, which led to delays, errors, and a decrease in the quality of service. The management team realized that they needed a more efficient and reliable system to manage the sample tracking process.

Implementing NHLS Labtrack

After evaluating various software solutions, the laboratory management team decided to implement NHLS Labtrack. The NHLS team worked closely with the laboratory staff to understand their workflows and requirements, and customized the software accordingly. They also provided extensive training to the staff to ensure that they were comfortable with the new system.

Improvements in Sample Tracking

One of the main benefits of NHLS Labtrack was the improvement in sample tracking. Previously, the laboratory staff had to manually label each sample and record its details in a logbook. This was a time-consuming and error-prone process, as it relied on the staff to remember to record every sample. With NHLS Labtrack, each sample is assigned a unique barcode, which is scanned at each stage of the testing process. This ensures that the sample is tracked at every step, reducing the risk of errors and delays.

Streamlined Workflows

NHLS Labtrack also streamlined the laboratory workflows. With the previous system, the laboratory staff had to manually sort and prioritize the samples, which often led to bottlenecks and delays. With NHLS Labtrack, the software automatically assigns priority levels to each sample based on its urgency and testing requirements. This ensures that the laboratory staff can focus on processing the most critical samples first, without wasting time on less urgent samples.

Improved Quality Control

NHLS Labtrack also improved the quality control processes in the laboratory. With the previous system, there was a risk of samples getting mixed up or mislabeled, which could lead to inaccurate test results. With NHLS Labtrack, each sample is assigned a unique barcode, which ensures that the right test is performed on the right sample. The software also alerts the laboratory staff if there are any discrepancies or anomalies in the test results, allowing them to quickly identify and rectify any issues.

Improved Turnaround Times

By improving the sample tracking, workflows, and quality control processes, NHLS Labtrack also improved the turnaround times for test results. Previously, it could take several days to get the test results back to the patients, which was a source of frustration for both the patients and physicians. With NHLS Labtrack, the laboratory staff can process the samples more efficiently, reducing the turnaround times to just a few hours in some cases. This has greatly improved the quality of service and patient satisfaction.


NHLS Labtrack has transformed the sample tracking and management processes at the clinical laboratory, resulting in significant improvements in efficiency, accuracy, and quality of service. By automating the sample tracking process, streamlining workflows, and improving quality control, NHLS Labtrack has enabled the laboratory staff to focus on providing the best possible care to the patients. The laboratory management team is extremely satisfied with the results and recommends NHLS Labtrack to other clinical laboratories looking to improve their operations.